The Housing Ombudsman has urged the sector to overcome its ‘complacency’ towards how it deals with hazards ahead of the introduction of Awaab’s Law. In its latest ‘Learning from severe maladministration’ report, it explains that “Everyone deserves a safe, warm, and decent home.”
Social landlords maintaining good quality, safe and warm homes will be in the best position to comply with all their legal obligations. Providing an effective and efficient service for their tenants (and all their residents) is integral to their social purpose.
To help social landlords reply to the Regulator of Social Housing’s letter by 19 December 2022 about how they are identifying and remedying damp and mould issues, the NHMF has published this Bulletin. Further Best Practice guidance is being developed.
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management