The Housing Ombudsman has urged the sector to overcome its ‘complacency’ towards how it deals with hazards ahead of the introduction of Awaab’s Law. In its latest ‘Learning from severe maladministration’ report, it explains that “Everyone deserves a safe, warm, and decent home.”
Social landlords maintaining good quality, safe and warm homes will be in the best position to comply with all their legal obligations. Providing an effective and efficient service for their tenants (and all their residents) is integral to their social purpose.
Diagnosing the true causes of damp and mould in buildings is at best misdiagnosed and at worst completely misunderstood.
The tragic case of Awaab Ishak demonstrated the serious impact on tenants of living in housing with damp and mould and the effect their health. Reports of damp and mould are likely to increase as residents struggle to afford to heat their homes adequately with higher energy costs, even though these have been restricted by the Government’s price cap and energy bill support scheme.
The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management