NHMF
Maintenance
Conference
Timetable

Monday 20 January 2025

10:00
Pre-Conference Social Housing Charity Golf Day (Welcombe Golf Club | Stratford-upon-Avon)

This is a brilliant opportunity for those of you attending NHMF 2025 to meet up, network, and play golf in readiness for what is going to be a great conference.

Any society proceeds will be split between our chosen charities; Peabody Communities & WAY - Widowed and Young.

** SPACES ARE LIMITED **

Register Now

15:00
Registration Opens (Reception)
18:00
Award Nominees Group Photos (Room C)
19:15
Pre-Dinner Drinks Reception (Exhibition Area)
20:00
NHMF Best Practice Awards Dinner (Main Hall)
22:00
Entertainment (Exhibition Area)

Tuesday 21 January 2025

07:00
Early Morning Run (Meet in Reception)

Start your day by clearing your head with a refreshing early morning run around Stratford-upon-Avon led by Felicity Newman (Aster Group) + Paul Maghie (Wates), followed by the first day of the NHMF Conference 2025!

09:00
Registration Opens (Reception)
09:00
NHMF AGM (Room B)

Meet the NHMF Committee to find out more about our goals for 2025 and how you can get involved.

09:00
Refreshments (Exhibition Area)
10:00
Welcome from the Chair (Plenary Hall)

Join us in the Main Hall for the official start to the Conference and Welcome.

Speakers:
Stephanie Lloyd-Foxe , NHMF Group Board Chair | Head of Building Safety and Compliance, Magna HA
10:15
Plenary 1: Clarity Through Tech and Innovation (Plenary Hall)

Bringing some clarity to the sector through the use of tech and innovation.

Speakers:
Ian Wright , Founder & Chief Executive, Disruptive Innovators Network

Chair:
Phil Pemberton , NHMF Management Team | Director of Asset Strategy and Delivery, The Riverside Group
11:00
Refreshments (Exhibition Area)
11:00
M3NHF Contracts and Schedules (Plenary Hall)

The M3NHF Schedule of Rates Procurement and Contract Documentation and the recommendations of the CIH Guidance Paper - Rethinking Repairs and Maintenance

Speakers:
David Miller , Director, M3

Chair:
Chris Patient , Head of Consultancy, Rand Associates
11:15
Procurement Fringe: Social Value (Frameworx Lounge)

11.15: Frameworx Social value fund presentation: CLC and Aster


11.25: Social Value Case Study - CLC

Speakers:
Terri Walker , Social Value Manager, CLC Contractors

Chair:
Mike Turner , Executive Director of Cardo Group, Abbeyfield Living Society and Orbit Housing Association
11:40
Speakers
Trevor Graham , Chief Property Officer, Orbit Group

Chair:
Neil Watts , NHMF Management Team Chair | Group Director of Asset Compliance & Building Safety | Property Services, Peabody
Speakers
Dominic Higgins , NHMF Group Board | Director, Rand Associates
Simon Davis , Director, Rand Associates

Chair:
Tessa Barraclough , Director of Asset Strategy and Delivery (interim), The Riverside Group
Speakers
Pete Walker , Department of of Architecture & Civil Engineering, University of Bath
Louise King , Research Associate, Centre for Climate Change and Social Transformations
Jo Patterson , Director of Research, Cardiff University

Chair:
Julian Ransom , NHMF Management Team | Director, iON Consultants
Speakers
David Searro , Chief Operating Officer, Red Olive
Gary Bellenger , Director of Home, Strategy and Sustainability, Aster Group
Colin Farrell , Senior Partner, Faithorn Farrell Timms

Chair:
Felicity Newman , Operational Strategy Director, Aster Group
Speakers
Haydn Hansford , Property Care Director, Magenta Living
Simon Bernstein , Managing Director, Empathy Transformation

Chair:
Phil Pemberton , NHMF Management Team | Director of Asset Strategy and Delivery, The Riverside Group
12:30
Lunch (Exhibition Area)
12:30
Regional Groups Breakout (Ante Room)

HAMMAR* provides a regional forum for sharing information, improving knowledge and communicating with like-minded people in the social housing (and related asset management) sector. Typically holding 3 seminar events a year in each region around the UK, these groups provide updates upon topical issues, legislation, challenges, and good practice and as well as a chance to meet your opposite number within similar organisations in your area. 

*Housing Asset Management Maintenance and Regeneration

Speakers:
Julian Ransom , NHMF Management Team | Director, iON Consultants

Chair:
Stephanie Lloyd-Foxe , NHMF Group Board Chair | Head of Building Safety and Compliance, Magna HA
12:30
Procurement Fringe: Procurement Act (Frameworx Lounge)

The Procurement Act preparation session.

Speakers:
Chanel Quigley , Solicitor, Anthony Collins Solicitors LLP
Andrew Millross , Consultant, Anthony Collins Solicitors LLP

Chair:
David Miller , Director, M3
13:30
Plenary 2: Improving the Condition of Social Homes – Two Years on from the Better Social Housing Review (Plenary Hall)

Improving the condition of social homes – two years on from the Better Social Housing Review

Speakers:
Annie Owens , Policy Leader, National Housing Federation
Liane Sheppard , Director of Property Services, LiveWest
Eve Blezard , Policy Officer, Chartered Institute of Housing

Chair:
Mike Turner , Executive Director of Cardo Group, Abbeyfield Living Society and Orbit Housing Association
14:30
Speakers
Joe Hart , Chief Executive Officer, Delta Fire Engineering

Chair:
Neil Watts , NHMF Management Team Chair | Group Director of Asset Compliance & Building Safety | Property Services, Peabody
Speakers
Tessa Barraclough , Director of Asset Strategy and Delivery (interim), The Riverside Group
Jenny Danson , CEO, Healthy Homes Hub

Chair:
Stephen Chalmers , NHMF Group Board | Technical Director, Kingsdale Group
Speakers
Austin Langan , Energy Manager, Vivid Homes
Rosalie Dale , Senior Policy Officer
Tom Burton , Principal Engineer, Fairheat
Rachael Mills , Secretariat, The Heat Network

Chair:
Andrew Burke , Deputy Secretary, Adviser to NHMF
Speakers
Shaun Lotay , Technical Director, Langley
Ettan Bazil , Chief Executive Officer, Trade Innovations Ltd.
Neal Forse , Founder & CTO, IoT Solutions Group

Chair:
Kim Newman , Managing Director, PML Group
Speakers
Dean Wincott , Managing Director, Langley Waterproofing Systems
Neel Bidessie , Director of Social Value and People Development, Langley
Claire Foden , Group Social Value Business Partner, Mears Group

Chair:
Shaun Mulloy , Head of Property Services, Abbeyfield
15:20
Refreshments (Exhibition Area)
15:20
Procurement Fringe: What is new in Version 8 (Frameworx Lounge)

Pricing and Modules 

Speakers:
David Miller , Director, M3

Chair:
Chris Patient , Head of Consultancy, Rand Associates
15:20
Prop Tech Fringe: Using PropTech to Free Up Humans to Be More Human: The view from the boardroom (Ante Room)

From the frontline to the boardroom, technology is transforming how we deliver housing services. Drawing on his unique experience as both a housing association board member and PropTech expert, Stewart shares practical insights into how organisations can harness technology to enhance rather than replace human connection.

Through real-world examples and lessons learned, discover:

- How IoT and AI can help identify issues before they become resident complaints

- Ways Remote Guidance technology is reducing unnecessary visits while improving first-time fix rates

- Practical strategies for getting board-level buy-in for technology investment

- Tips for building a culture that embraces innovation while putting people first

Whether you're a repairs manager looking to improve service delivery, a senior leader planning digital transformation, or a board member setting strategic direction, this session offers valuable insights into making technology work for your people and residents.

Speakers:
Stewart Davison , Managing Director, Elehan Consulting

Chair:
Craig Oosthuizen , Head of Client Operations, M3
16:00
Plenary 3: Creating Healthy Homes by Working and Learning Together (Plenary Hall)

Creating Healthy Homes by working and learning together.

Speakers:
Nadhia Khan , Executive Director of Customer and Community, Rochdale Boroughwide Housing
Jenny Danson , CEO, Healthy Homes Hub
Isobel Ames , Social Housing Health, Safety and Repairs, Ministry of Housing

Chair:
Peter Long , Housing Property Manager, Basildon District Council
17:00
Free Time
17:00
The Procurement Act – A Practitioners Perspective - Interactive surgery session (Frameworx Lounge)

17.00: Frameworx social value fund presentation: Hyde Housing and Ian Williams Ltd

17.10: The Procurement Act – A Practitioners Perspective. Interactive surgery session.

Speakers:
Lee Maskell , Equity Partner, Faithorn Farrell Timms
Paul Smith, Associate Partner, Faithorn Farrell Timms

Chair:
Neil Watts , NHMF Management Team Chair | Group Director of Asset Compliance & Building Safety | Property Services, Peabody
18:30
Networking Drinks (Exhibition Area)
19:00
Networking Dinner (Riverside Restaurant)
20:30
Quiz (Main Hall)
22:00
Entertainment (Exhibition Area)

Wednesday 22 January 2025

09:00
Registration Opens (Reception)
10:00
Plenary 4: Practical Application of Managing Building Safety Risks (Plenary Hall)

Multi-disciplined industry experts supported by the Regulator discussing the approach to resident safety through the evolution of the Building Safety Act requirements.

We invite you to attend and put your Building Safety questions to our panel of experts.

Speakers:
Andrew Saunders , Operational Policy Adviser, BSR (Building Safety Regulator), HSE
Andrew Mellor , Partner, PRP
Pete Paton , Head of Strategic Building Safety, L&Q Group
Sean Hanlon , Founder / Director, SPH Structures

Chair:
Neil Watts , NHMF Management Team Chair | Group Director of Asset Compliance & Building Safety | Property Services, Peabody
10:45
Refreshments (Exhibition Area)
10:45
Frameworx Update (Plenary Hall)

Frameworx two years on

Speakers:
David Miller , Director, M3

Chair:
Melissa Woodall , Client Relationship Director, Wates
11:00
Speakers
Andrew Saunders , Operational Policy Adviser, BSR (Building Safety Regulator), HSE

Chair:
Neil Watts , NHMF Management Team Chair | Group Director of Asset Compliance & Building Safety | Property Services, Peabody
Speakers
Amanda Trent , Repairs Manager -Asset Strategy and Delivery, The Riverside Group
Victoria Smith , Partner, Devonshires Solicitors

Chair:
Peter Long , Housing Property Manager, Basildon District Council
Speakers
Laura Morgan-Foster , Innovation Lead, Innovate UK
Gemma Brookes, Energy Strategy Manager, Orbit Group
Adam Denny , Asset & Planning Manager, Citizen Housing

Chair:
Andrew Burke , Deputy Secretary, Adviser to NHMF
Speakers
Debbie King , Recruitment Specialist, MK Consult
Lindsay Parker , Programme Manager - Asset Strategy & Deliver, The Riverside Group
Simon Bernstein , Managing Director, Empathy Transformation

Chair:
Chris Patient , Head of Consultancy, Rand Associates
11:45
Refreshments (Exhibition Hall)
12:00
Study Tour 2025 Berlin Update (Main Hall)

Get an update on the NHMF Study Tour 2025, which will be in Berlin on 14-16 May 2025

This visit will practically spotlight best practice techniques and comparisons between Germany and the UK in maintaining social housing and deploying latest techniques for commissioning/undertaking repairs, asset management, and best practice provision for safe, healthy homes, including optimum resident communication.

Our hosts will include the GdW (National Association of housing companies in Germany), large public housing providers, Berlin tenants’ association, and the largest contractor specifically serving public housing clients across Germany. We will hear, see, and discuss related detail with practitioners, and visit properties, including housing blocks and estates in the former West and East German sectors.

Speakers:
Mike Turner , Executive Director of Cardo Group, Abbeyfield Living Society and Orbit Housing Association
Julian Ransom , NHMF Management Team | Director, iON Consultants

Chair:
Tony Clark , NHMF Group Board Treasurer | Regional Director, Seddon Construction
12:15
Plenary 5: NET ZERO - Stockholm (Plenary Hall)

Explore the future of Net Zero in housing, with insights from NHMF’s Swedish Study tour. Exploring their progressive nature in respect of NZC preparedness, the adoption of heat networks and heat pumps/related measures and many wider sustainability agendas.

Speakers:
Jörgen Lööf , Chief Executive Officer, Electricity

Chair:
Tony Clark , NHMF Group Board Treasurer | Regional Director, Seddon Construction
13:00
Lunch (Exhibition Area)
13:00
Get to know WISH - Drop-in (Room B)

Want to know more about what WISH do, what we stand for, our values and how our membership works. We have four events a year covering, inspirational, educational, health and wellbeing and of course access to the huge WISH networking community. 

Come and find out how rewarding it can be to be a part of WISH and how it can benefit and support you. We have some exciting new offerings coming up in 2025! 

Interested in potentially becoming a board member come and find out more. 

Just curious, that's fine too. 

Speakers:
Naureen Ullah , Chair, Women in Social Housing South East
13:00
Procurement Fringe: Social Value (Frameworx Lounge)

13.00: Frameworx social value fund presentation: Wates Group and Hammersmith & Fulham Council

13:10: Procurement Fringe: Social Value Case Study - Wates Group
Speaker: Christina Byrne (She/Her), (Regional Social Value Manager, Wates)
Chair: David Miller (M3 and Frameworx)

Speakers:
Christina Byrne , Regional Social Value Manager, Wates

Chair:
David Miller , Director, M3
13:40
NHMF Service Provider Forum - What's New? (Main Hall)

Find out how you can get involved in helping us to create closer working relationships between all providers and clients.

Speakers:
Melissa Woodall , Client Relationship Director, Wates
Amy Boothman , Sales & Marketing Director, Ian Williams

Chair:
Andrew Burke , Deputy Secretary, Adviser to NHMF
14:00
Plenary 6: Get clarity on how to be more effective and increase team productivity by 20% (Plenary Hall)

In this high energy keynote presentation Pete will reveal the average effectiveness of over 3000 successful people in business and share the main ‘Power Habits’ needed to become more effective.

He will introduce you to a simple framework that is used by hundreds of organisations to increase team productivity and provide leadership teams with transparency and alignment around mission critical objectives. 

You will learn actionable takeaways that can impact your organisation the day you return to your desk

Speakers:
Pete Wilkinson , Founder and CEO, Reclaro

Chair:
Stephanie Lloyd-Foxe , NHMF Group Board Chair | Head of Building Safety and Compliance, Magna HA
14:40
Closing Address (Main Hall)

Summing up of the Conference

Speakers:
Neil Watts , NHMF Management Team Chair | Group Director of Asset Compliance & Building Safety | Property Services, Peabody
Stephanie Lloyd-Foxe , NHMF Group Board Chair | Head of Building Safety and Compliance, Magna HA
15:00
See you in 2026!

Key Theme

Clarity in Housing

Building Safety

Healthy Homes

Net Zero

Technology

Skills and Training

Our mission statement

The centre of excellence for improving property performance

The NHMF is the leading body representing housing providers, committed to championing innovation to deliver excellence in maintenance and asset management