Simon Bernstein has been supporting social housing maintenance and asset teams for more than 20 years.

He has built a reputation for his innovative work which supports teams in taking a holistic approach to departmental culture.

His ability to engage teams, including operatives in viewing their service from a customer perspective as though it was their own business has been incredibly successful. 

The key principles focus on embedding a commercial head with a social heart, resulting in customers experiencing a right first time experience through a collaborative approach towards responsive, planned and empty homes services.

He is the host of the LinkedIn housing association culture club.