Award winners

 

Client best at meeting residents' needs

Wolverhampton Homes
Delivering decent homes in a supportive manner to a mixed and vulnerable community

 

Ali Khan presents the award to Wolverhampton Homes

 

 

Most innovative DLO

Housing Solutions
Continuing customer lead initiatives including Home MOT and Handyman

 

Malcolm Parker presents Housing Solutions with their award

 

 

Best managed external contract

Kier at Harlow

 

 

 

Best use of technology

Wansbeck Homes

 

Wansbeck team are presented with their award by George Grant

 

All shortlisted projects

All shortlisted projects for Client best at meeting residents' needs

• Gentoo

  Using technology to improve services

• Wansbeck Homes

  Training and involving local unemployed youth to improve the area

• London & Quadrant

  Redesigning repairs systems in response to tenants feedback

• The Wrekin Housing Trust

  Supplying what the customer wants at the right price and to maximise customer satisfaction

• Wolverhampton Homes

  Delivering decent homes in a supportive manner to a mixed and vulnerable community

• Great Places

  The mammoth task of turning an ordinary maintenance service into an extraordinary one

All shortlisted projects for Most innovative DLO

• Aberdeen City Council

  Modernising the Council’s services to improve services and make savings

• Signpost Services

  Expanding services through improvements and savings

• Bournville Village Trust

  Valuing staff to deliver a bespoke service to the whole community

• Trafford Housing Trust

  Using roadshows to involve tenants in maintenance policies and practice

• Shepherds Bush Housing Group

  Working with local SMEs to deliver maintenance services

• Wansbeck Homes – Gas

  Bringing the client and contractor together to deliver a streamlined service

• Wansbeck Homes – Handyman

  Customer lead practical innovation

• Flourish

  An open approach with competing contractors to drive improvement

• Property Care at Housing Plus

  Going from “very good” to “great” using lean efficiency methodology

• Housing Solutions

  Continuing customer lead initiatives including Home MOT and Handyman.

• Wolverhampton Homes

  Innovative approach to supply management and remote working improves quality and efficiency

All shortlisted projects for Best managed external contract

• Buzzsaw, Wolverhampton Homes

  Sharing information via an online collaboration service

• Bushbury Hill Property Care, Housing Plus

  A local dedicated care and repair service

• Axis at Optima

  Partnering focussed on what is best for the customer and the service

• Kier at Harlow

  A creative joint venture that saved millions and improved performance

• Flourish Mi-space

  Simplifying and concentrating improvement contracts with clear goals

All shortlisted projects for Best use of technology

• New Charter

  Developing software to deliver the right information to the front line

• Gentoo

  Improving performance with scheduling software

• Wolverhampton Homes

  Borrowing from a gameshow to make consultation fun for all

• Wansbeck Homes

  Using IT to decrease input and increase output.